Arun Veterinary Group

Collecting prescription medications


Just like when visiting the GP, all veterinary practices have to follow strict rules and regulations when prescribing or dispensing medications and drugs.

As you will be aware, we require 24 – 48 office hours notice for repeat prescriptions to be dispensed and checked prior to becoming available for collection. This can be done over the phone or you may email the branch that you attend (email addresses on our website).

This is because the law states that all prescriptions must be authorised by a veterinary surgeon who will check your pet’s notes prior to dispensing the medication, which is subsequently checked by a second member of the team. This rule also applies to many flea preparations we stock and prescribe which have a POM V (‘prescription only medicine’) licence.

For this reason, please be aware that if you are planning to collect preventative healthcare products (such as flea and wormer treatments) on a Saturday morning there may be occasions when a vet is not available to countersign the prescription, enabling the appropriate treatments to be dispensed.

In this situation, we would ask that you either request the flea treatment in advance (with 24 hours notice) or return on the following Monday when it will be ready for collection. We apologise if this causes any inconvenience but we must adhere to the prescribing regulations.

It is also important to note that in the event of an emergency on a Saturday morning our Pulborough and Ashington surgeries do not have a vet on site all the time and you will be directed to our Storrington hospital.

Thank you for your understanding.

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