In March this year, the Prime Minister declared the country was in lockdown and in a bid to combat the Covid-19 pandemic the Royal College of Veterinary Surgeons (our governing body) advised us to quickly respond by minimising face to face contact and switching to urgent and emergency care only. In June, this was relaxed and we were able to revert back to all routine work. Now we have got to autumn, the country is once again dealing with a significant wave of the virus. Despite this, we are still able to continue with all types of routine and non routine consultations and surgery.
As the months have passed and due to careful planning (for example, our teams working in bubbles) and the dedication shown, we have been relieved to return to a pretty much normal way of working, ensuring your pets have been given a gold standard of care throughout with very little disruption. The only real change has been us asking our clients to wait outside each practice and us not being able to offer a home visiting service. Earlier in the summer and as restrictions were eased, we made the difficult decision to continue as we were and ask you to remain outside. Our reasons for this were not only for the health and safety of you and our team but also the government Track & Trace system which has the potential to close an entire clinic if it turns out any of our team have been exposed to a client who later tests positive for Covid-19. This can be minimised by ensuring we do not converse within 1m of each other or spend more than 15 minutes with you at a distance of 2 metres. We are able to achieve this safely by conducting conversations and where possible, taking payments outside the practice. These steps can hopefully minimise the risk of any of our practices being forced to close and the impact this would have on our ability to deliver the level of service our clients have come to expect.
During conversations and consultations outside, our teams endeavour to respect social distancing and in addition will always wear a mask. As it is not always possible to remain 2 metres away at all times especially when passing a lead, we would like to take the opportunity to respectively ask you to wear a mask at all times whilst on the premises, including the car parks. Please may we also remind you to ensure you either wait in your car, or if a warmer day, please wait by your car instead. Our vets will come to you and we would request you distance yourself from other visiting clients.
We thank you for your continued support and understanding and thank you for wearing a mask whilst on any part of our premises.